Communication as a Quality Factor: DKMS Life Science Lab shares insights at AAL
The talk held by Dr. Kathleen Schröck (Head of Corporate Quality) highlighted how structured communication can serve as a powerful driver of quality, team cohesion, and continuous improvement in laboratory environments.
From Structure to Strategy
The presentation emphasized that effective communication in a medical lab requires clear structures, defined interfaces between departments and dedicated platforms. Drawing on DKMS Life Science Lab’s experience, Dr. Schröck outlined how transparency, regularity, and openness are embedded into the lab’s communication culture.
Key elements include:
- Defined communication pathways between departments and quality representatives
- Regular interface meetings between departments to address changes, deviations and continuous improvement
- Management Team Meetings that ensure leadership is informed and empowered to make final decisions
- Employee platforms, enabling feedback and mood tracking across teams
Empowering Quality Through Dialogue
One of the outstanding strategies presented was the implementation of quality representatives embedded within each department. These individuals act as bridges between operational teams and the quality management system, fostering deeper understanding and faster resolution of issues.
The presentation sparked interest among attendees, many of whom praised the practical relevance and clarity of the approach of DKMS Life Science Lab. By showcasing how communication can be systematically cultivated, the lab reaffirmed its commitment to excellence according to the relevant standards like DIN EN ISO 15189 and EFI (European Federation of Immunogenetics). The lab’s participation in the AAL Conference reflects its ongoing commitment to knowledge sharing and industry collaboration.
Our commitment to continuous improvement drives the lab to advance sustainability, creating a lasting positive impact on both healthcare and the environment.